Delete your account and save

Nordreich · Silverback Ecom GmbH

How to delete your account in the game Nordreich and all data that belongs to it. This cannot be undone.

In the game (immediately)

1. Open Nordreich and tap the gear to open the settings.
2. In the “Account” card, tap “Delete account and save”.
3. Confirm twice with “Really? Everything will be lost” and “Delete for good”.

Your account is deleted immediately. The game then starts anew on this device.

Without the app (by email)

If you no longer have the app, write to dpo@nordreich.eu with the subject “Delete account”. So that nobody can have someone else's account deleted, we need one of these proofs:

• your support code (in the game: Settings → “Account” → “Copy”). If your save was connected with Apple or Google, you also find it on another device after signing in to the game there with that account;
• or, if you bought something, the order number from Apple's or Google's purchase confirmation.

Add your player name and your realm so that we find the save faster. Other players see these details too, so on their own they are no proof.

If you have neither a support code nor a purchase, you do not need to reinstall the app for this. Then also give us details about your save that other players cannot see, for example roughly your runes and when you last played.

We delete within one month and confirm the deletion by email. If you only want certain data deleted, for example your chat messages, write to us the same way.

What is deleted

• your save with buildings, goods, warriors, runes, items and progress;
• your player name and your island on the world map;
• the connection with Apple or Google and the identifiers of your devices;
• your push tokens, notification settings and, on Android, the Firebase (Google) installation ID;
• your chat messages, your reports and the reports about you, your blocks and mutes;
• your clan membership, join requests and invitations (if you are Chieftain, another member takes over);
• the key figures of your save (see the privacy policy, section 8).

What remains

• Purchase data (transaction number, product, time, credit, refund), linked only to the identifier of an empty save, until the end of the third year after the purchase. We need it for refunds and possible claims from the purchase. After that, only the transaction number and, if it was refunded, when remain, so that the same purchase is never credited twice. The records of purchases and refunds in the key figures are deleted 400 days after the purchase or refund.
• Season points you earned for your clan remain in its ranking, without your name.
• What other players experienced with you – battle reports, gifts, messages of their clan – stays with them, with “—” instead of your name: your name is kept only in your save and is gone with it.
• The Firebase installation ID is removed by Google within 180 days after the deletion (privacy policy, section 7).
• Backups of the database still contain your data for 22 days at most (privacy policy, section 9).
• Records of what we did at your request or concerning your save, 12 months (privacy policy, section 11).